Best and most amazing Zendesk alternatives will be described in this article. Zendesk provides integrated customer support, knowledge bases and intelligent self-help alternatives, live chat messaging, and integrated voice software – everything you need to deliver top-notch customer care and elevate your customers’ experience.
And even though this customer experience solution could be fantastic for businesses like Venmo, Slack, Uber, and Shopify, it doesn’t follow that your company will benefit from it as well.
Top 10 Best Zendesk Alternatives In 2022
Top 10 Best Zendesk Alternatives are explained here.
1. Freshdesk
One of the most well-liked alternatives to Zendesk is Freshdesk. This customer service software is used by over 40,000 clients, including Panasonic, HP, and American Express. It offers multiple of the identical capabilities as Zendesk, but with more flexible and affordable plan options. This is another zendesk alternative. Also check presentations software
The purpose of Freshdesk is to assist companies of all sizes in scaling their customer experience without the expense or complexity of old software. They accomplish this by enabling businesses to build up automation to send help desk tickets to the appropriate support agents automatically. Collision detection is another feature of this programme that helps ensure that several agents aren’t working on the same problem or enquiry.
Main Features:
A user-friendly ticketing system
Cooperation in customer support
Omnichannel assistance
A mobile service
Helpdesk automation
Self-service knowledge base experience
Analytics for help desk performance
Personalized processes, client portals, and agent roles
Best For: Small businesses who want a powerful platform for the customer experience that is simple for their support staff to use and organisations that require multi-channel customer assistance.
Yes, the free version
Priced at $15 per agent per month (paid yearly), Freshdesk’s Helpdesk plans start at that level, while its Omnichannel subscriptions start at $79 per agent per month (billed annually).
2. Help Scout
This is another zendesk alternative. Due to its extensive attribute set and user-friendly interface, Help Scout is frequently mentioned as one of the top Zendesk alternatives in lists of customer service software. Help Scout is on a mission to equip businesses with tools that “serve people in the most human, useful way,” and they do this by providing a customer service platform created with the customer-centric business in mind. Help Scout is trusted by more than 10,000 companies, including Reddit, Litmus, and AngelList.
Companies can easily track customer interactions with Help Scout from the time a ticket is opened until it is closed. Additionally, Help Scout provides knowledge bases and self-service portals so that users can research solutions on their own without contacting assistance.
Main Features:
Exceptional client service
Inbox shared for group communication
Comprehensive knowledge foundation
App-based messaging
Customer service
Reporting in real time
Live chat
Incorporates HubSpot, Salesforce, Jira, and other systems
Best For: Businesses who aim to provide customer assistance where each client feels like a human, not simply another ticket, through genuine and natural dialogue.
Plans begin at $20 per user per month (billed annually). For startups and charitable organisations in their first year, Help Scout also provides discounts.
3. Jitbit
Both self-hosted “on-premise” and cloud-hosted SaaS versions of the help desk and ticketing system Jitbit are available.
The programme differs from Zendesk in a number of ways, including the maximum and minimum number of agents you can assign, the amount of tickets clients can submit, the size of file attachments, and API calls, all while being far less expensive.
Here you may find a thorough comparison of the two software programmes.
ESPN, HP, Philips, Siemens, Oracle, Adobe, Xerox, GE, VMWare, and Vodafone are a few well-known companies that make use of Jitbit services.
Main Features:
Support for all email protocols, including IMAP, POP3, SMTP, and native MS Exchange Protocols.
JIRA, Slack, and Dropbox integrations, to name a few
Free iOS and Android mobile applications
Assistance Desk Automation
Joint inbox
know-how base
Boxed responses
Best For: Organizations having their own IT management staff should use Jitbit’s on-premise version. Jitbit’s SaaS version is perfect for businesses switching from email helpdesks and startups.
The cost of Jitbit’s SaaS version ranges from $29 per month for individuals and small teams to $249 per month for enterprises. Jitbit’s self-hosted version has a perpetual licence that ranges in price from $1699 to $3499 each year.
4. Groove
By enabling customer service representatives to offer support via email, Twitter, Facebook, live chat, phone, and text messaging, Groove helps to expedite the customer support process. In order to encourage customers to use their knowledge base and submit support tickets as needed, businesses may also show a support widget from this all-inclusive customer experience software on their website. This is another zendesk alternative. Also check project management software
With the use of this software, businesses can enable customer portals and knowledge bases that enable customers to proactively resolve their own issues. Groove provides consumers with a number of practical integrations in addition to an easy-to-use user interface (UI) that enables quick software learning.
Main Features:
Joint inbox
Group cooperation
Bolster automations
Know-how base
Communications across channels
Reporting
Live-chat software
Labelling and ticketing
Mobile application
Integrates with Facebook Messenger, Stripe, Slack, and more
Best For: Organizations that seek to reduce support hours by maximising automation and organisations that want customer support software that interfaces with the existing technologies they use.
No free version
Price: Groove costs $12 per user per month. A 120-day free trial is presently offered with each package. Additionally, Groove gives early-stage firms with fewer than 10 employees a 93% discount.
5. LiveAgent
This is another zendesk alternative. Another Zendesk substitute that assists customer service teams in streamlining ticketing and servicing is LiveAgent. This all-in-one solution, which is trusted by organisations like Forbes, NASCAR, and the University of Southern California, enables businesses to set up a call centre, provide live chat assistance via website and social media, and develop a knowledge library for self-service support.
One of LiveAgent’s biggest advantages is the variety of communication channels it provides support teams, including live chat, email, phone, and video chat. In order for businesses to customise the customer experience, LiveAgent also provides fully configurable customer-facing portals.
Main Features:
Omnipresent inbox
Ticketing
Automatic distribution of tickets
Tracking of time
Know-how base
Support for real-time conversation, including video chat, social media, and phone
Integrates with Twitter, Instagram, Facebook Messenger, Slack, and more
Best For: Companies who require a branded, adaptable customer-facing portal and those who desire the ability to offer help through a variety of communication methods.
Yes, the free version
Price: LiveAgent offers free trials of each solution and full-sized ticketing plans start at $15 per agent per month.
6. Front
Front is a platform for group email collaboration that enables you to centralise all of your corporate correspondence. Front’s motto is “personal help, not tickets,” and they support this by giving teams a mechanism to quickly and humanely handle problems.
To ensure that no support requests are lost, you can use Front to create automated workflows for sorting, routing, and assigning incoming requests. One of Front’s special features is its email templates, which make it simple to quickly address typical problems and frequently asked questions (FAQs) using pre-written solutions.
Main Features:
Integrated inbox
Automatic notifications and responses
Collaborative setting
Analytics in real time
Incorporating social media
Workflow based on rules
Complete mobile applications
Best For: Businesses who primarily provide customer service via email or those looking to streamline email support.
No free version
Price: Front has a starting price of $9 per user each month (paid annually), and you can test out any plan without a credit card for 7 days.
7. Kayako
Zendesk has long faced competition from Kayako. Despite having fewer features than Zendesk, this all-in-one solution is simple for teams to use and has a similar appearance and feel to a ticketing system. This is another zendesk alternative. Also check graphic design software
With Kayako, you can offer email, live chat, Twitter, Facebook, and mobile support in addition to enabling self-service functionality through a knowledge base and help centre in the Help Center. On Kayako, teams may easily cooperate by exchanging internal notes and inviting team members to participate.
Main Features:
Omnichannel communication that is unified
Instant messaging
Advanced workflows and automations for tickets
Automated escalations
Know-how base
Native Android and iOS mobile applications
Fully individualised support centre
Zapier, Salesforce, Slack, and more than 500 more business apps are integrated
Best For: Companies who don’t require all of Zendesk’s bells and whistles but still need an intuitive, collaborative customer support platform.
No free version
Kayako solutions for small teams that require a shared email, chat, and social inbox start at $15 per agent each month.
8. Intercom
This is another Zendesk Alternatives. Through conversational, messenger-based client experiences, Intercom specialises in assisting businesses in developing more genuine customer interactions across the customer journey.
Customer service representatives may offer multi-channel help using Intercom, including live chat, email, in-app messaging, and push notifications, all from a single centralised dashboard. With assignment rules and ticketing workflows, Intercom also gives you the ability to automatically route and prioritise client complaints.
Searching for an alternative for Intercom? View our list right here.
Main Features:
Live chat
Specific outbound chat
Tags in the team’s inbox
Assigned automatically
Ticketing processes
Assistance desk and knowledge base
Specific bots
Reporting on the effectiveness of the team’s leaders and members
Integrates with GitHub, Salesforce, Slack, HubSpot, and more
Best For: Businesses looking to prioritise and organise client communications with a user-friendly customer care software solution that is simple for the entire team to understand and operate.
No free version
Plans for basic live chat and outbound messaging start at $39 per month. With unique add-ons like Product Tours and Advanced Lead Generation, you may further tailor your package.
9. HappyFox
An all-in-one help desk ticketing system called HappyFox makes it simpler to deliver quicker, more efficient customer care. HappyFox, a four-time winner of the PCMag Editors’ Choice Award for Best Help Desk Software, is favoured by Fortune 500 companies like Lowe’s and Whirlpool.
Organizations can offer support via phone, email, live chat, social media, and this helpdesk solution. Additionally, businesses can develop a knowledge base for customer-facing information that enables users to locate solutions without calling assistance. This is another Zendesk Alternatives.
Main Features:
Ticketing procedure
Project and resource management
Live chat
Support across all channels, including voice, email, chat, social media, and mobile
Intelligent automation rules
Integrating Facebook and other social media outlets
Comprehensive help desk reporting
Best For: Businesses that place a high priority on real-time data and use efficient ticketing and documentation to prevent duplications and delays.
No free version
Price: Enterprise plans for HappyFox are available starting at $24 per agent per month.
10. Zoho Desk
Customer care software has many of the same features as Zendesk and its rivals, Zoho Desk, is packed with features. Zoho Desk contains an automation-powered ticketing system that makes it simple to assign tickets to the appropriate agent while updating agents and customers about ticket progress. This system is intended to increase the productivity of support agents. This is another Zendesk Alternatives.
Zia, artificial intelligence created for customer service teams, is one distinctive aspect of Zoho Desk. Zia can assist customers in finding solutions fast, auto-tag problems, and offer pertinent Knowledge Base answers for use in ticket responses.
Main Features:
Management of tickets, including mobile
Automated ticket distribution
Ticketing processes
AI for customer service
Self-service using a database
Tracking of time
Dashboards and reports
Personalized help desk, templates, and layouts
Integrating CRM
Best For: Businesses that want team productivity-enhancing capabilities or those looking to use AI to assist customers.
Yes, the free version
Price: Zoho Desk plans start at $12 per agent per month (paid annually), and each plan is accessible for a free 15-day trial without a credit card.
